Support

Our customer care and support solution is a comprehensive support solution designed to provide reliable, full-service maintenance for the multiple technologies and multiple vendor’s products that make up your installation. As an acknowledged leader in the field, we are ideally placed to undertake your maintenance needs and deliver measurable benefits to your business both operationally and financially.

When you ask us to look after your system or equipment, you are receiving more than simply regular servicing and fast responses - you will also be rest assured that when a fault occurs, it's our problem and not yours. The service contract is an after sales support package designed to protect your investment in the system and also extend its life. The following represent a list of all the support functions available within a comprehensive service contract, a more tailored version of this contract is available by simply selecting the modules which are relevant to your site; we can then create a unique support contract for your requirements.

Do I need it?
Unscheduled downtime can disrupt and have significant impact on your operations. The key objective of a good Preventive Maintenance package should be to reduce the number of equipment failures to a point where equipment and processes are being maintained, as much as possible, by scheduled work. We offer a number of tailored support packages to develop an effective Preventive Maintenance program and allow you to focus on uptime, production, new projects, and improving your processes.

Who do we cater for?
In addition to providing a comprehensive level of support for our Fidelity™ range, we offer a number of solutions for facilities with alternative vendor systems? Our wide range of skills extends across a number of types of display environments including planetaria and dome theaters, CAVE environments, reality rooms, stereoscopic 3D displays and large-format theaters.

Our Services

Training
Our tailored courses are aimed at varying levels and subjects ranging from basic user operation to complex fault finding. Supporting documentation will also be provided to ensure that you have our full support at hand.

Repairs
We offer a full repair service on all our solutions and products in addition to repairing systems that were not installed by us. We also operate an advanced module exchange service on key components.

System Optimization
Including software updates, system alignment and calibration and monitoring of when replacement parts are due.

Technical Support
Our trained support staff cover multiple timezones and are able to provide out of hours assistance via telephone and public holidays, and can also provide you with preliminary troubleshooting advice if necessary.

Preventative Maintenance
Our maintenance packages can include either regular or ad-hoc visits, and are built around your needs.

Remote Diagnostics
We can integrate the capability to access your system wherever in the world our Engineers might be.

Support Packages

We tailor a range of maintenance services to individual needs, specific requirements and budget with a focus on contract maintenance and predictive maintenance agreements. Our Bronze base package can be used as the main foundation for a truly custom support program – selecting options from other maintenance packages to fit your facilities needs and requirements.




Contact us for more information.

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